These Terms & Conditions (“Terms”) govern your use of the Sentiwise website and services (“Service”) provided by Sentiwise Ltd (“Sentiwise”, “we”, “us”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Sentiwise provides AI-powered review sentiment analysis by retrieving and processing publicly available data from third-party platforms. Users may only use the service for personal, lawful, and non-commercial purposes. Any misuse — including but not limited to automated scraping, unauthorized access, tampering with the service, or attempting to bypass usage limits — is strictly prohibited. All source data remains the property of the respective third-party platforms.
Registered users are responsible for keeping their login credentials confidential and for using the platform within its intended purpose.
Each account must belong to a real person and cannot be shared.
If a user likes their own submitted review, it will be linked to their personal dashboard. This action helps associate the review with the original query and ensures it is displayed as part of the user's public impact on the platform.
Your personal dashboard displays a real-time summary of your query activity and balance. Here's what each section means:
These figures are continuously updated and reflect your overall activity and contribution to the platform.
Each search and analysis is subject to the rules below.
Balance requirement: A positive query balance is required to perform searches on Sentiwise (Google or Amazon).
For Google Places: Real customer reviews from the past 12 months are retrieved and analyzed using AI to provide sentiment insights. Queries are consumed only when a valid analysis completes.
For Amazon Products: AI analyzes the product title and category context to infer likely strengths, weaknesses, and a predicted sentiment score — without retrieving actual reviews. Queries are consumed only when a valid analysis completes.
Valid vs. invalid searches:
All content, AI analyses, and design are the property of Sentiwise. Reuse, redistribution, or commercial use is not permitted without written consent.
Abuse of the like system, repeated violations, or disrespectful behavior may result in account restriction or termination.
We may revise these terms. Changes will be reflected on this page with an updated date. Continuing to use the platform indicates your acceptance of the changes.
Sentiwise provides non-tangible, digital services in the form of query packages and sentiment analysis insights.
Once a query package is purchased and credited to your account, it is considered consumed and non-refundable —
even if partially or fully unused. We do not offer refunds for any digital products or queries delivered.
By purchasing, you acknowledge that you are receiving immediate access to a digital service and waive any right to withdrawal under consumer protection laws regarding digital content.
Sentiwise relies on third-party providers such as OpenAI, Google APIs and others to power certain functionalities, including sentiment analysis, search results, and hosting services.
While we make every effort to ensure continuous and reliable access, we cannot guarantee uninterrupted service. Limitations, downtimes, outages, or pricing changes from these third-party platforms may temporarily impact the availability or performance of Sentiwise’s features.
Sentiwise is not liable for any delays, errors, or unavailability resulting from issues related to third-party services beyond our direct control.
At Sentiwise, we prioritize the authenticity and reliability of all user-submitted reviews. To safeguard the platform from spam, manipulation, and misleading inputs, the following AI-powered integrity checks are enforced:
These measures are in place to foster fair use and to maintain a high-quality, trustworthy environment for all users. Accounts that repeatedly violate these rules may face temporary restrictions or suspension.
If you have any questions, concerns, or feedback regarding these terms or the use of Sentiwise, please feel free to contact us at contact form. We aim to respond to all inquiries within 2 business days.
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