Frequently Asked Questions

Sentiwise is an AI-powered review intelligence platform that helps users make smarter decisions by delivering structured insights. It pulls real customer reviews from Google for places, and uses AI to infer likely sentiment and pros/cons for Amazon products by analyzing their titles and descriptions. Whether you're evaluating a local business or an online product, Sentiwise highlights key strengths, weaknesses, and overall sentiment — helping you cut through the noise.

• Run a Smart Query: Search any Google Place or Amazon product to get AI summaries of strengths, weaknesses, and sentiment—in seconds.
• Compare Easily: Analyze up to 3 items side-by-side with clean breakdowns and visual sentiment analysis.
• Add Your Voice: For each query, you can submit 1 honest review to help Sentiwisers and strengthen the collective signal.
• Explore the Review Pool: Your review becomes part of the collective signal — filtered, structured, and highlighted by AI.
• Earn Bonus Queries: Get 1 extra query every time your review earns 5, 10, 15... likes from other users.

No. To ensure data quality and secure usage, only registered users can access core features. Each new account starts with 5 free queries. However, some features — such as writing reviews or accessing the Review Pool — are only available to paid users with active query balance. Free users cannot access these features.

A valid search is when you view a list of results and then start an analysis (Get Sentiment for Google or Get Highlights for Amazon) that returns at least one result.

An invalid search occurs when you perform a search that either: - Produces no results in the listing stage, or - Produces results but no analysis is started.

After 10 invalid searches (Google or Amazon combined), 1 query will be deducted automatically

Note: - Google and Amazon analyses only consume queries when valid.

Yes. You earn 1 bonus query for every 5 likes from different users on your reviews.

All prices are in EUR:
• €9.99 for 20 queries (≈ €0.50/query)
• €19.99 for 50 queries (≈ €0.40/query) — Best value

How queries are used: Google Places and Amazon product analyses consume queries.

Each Google analysis provides a full sentiment summary and lets you publish one structured review for that place. Each Amazon analysis provides predicted sentiment and highlights and also lets you publish one structured review for that product.

Purchasing any query package also includes access to our Review Pool.

Yes. Payments are processed via Stripe with full SSL encryption. We do not store your card details.

Note that Stripe automatically converts the amount to your local currency using real-time exchange rates during checkout. Your bank may apply a small conversion fee.

In short: Scale → 4.0+ = Positive, 3.0–3.9 = Neutral (on Amazon: Mixed), <3.0 = Negative.

For Google places

• Global signal: The public Google star rating (long-term crowd opinion).
• Sample signal: The tone of the specific reviews fetched for this page.
• We combine both. If they disagree, you’ll usually see a normal label plus a small trend badge (e.g., “Recent feedback skews negative”).
• Caution appears only when the disagreement is strong and the recent sample is very small; otherwise we keep the combined label.
• The original Global rating is shown under the title.

For Amazon products

• From the product title/category, we infer what buyers typically praise or criticize and provide a brief summary, likely strengths, and likely weaknesses.
• From these signals we predict a sentiment score (1–5). If pros and cons are balanced, the label may be Mixed.
• We do not quote individual reviews; we summarize patterns.

All reviews you’ve submitted are visible in your personal dashboard — but only if they’ve received at least one like. This allows you to track which of your insights resonate most with the Sentiwise community and also helps you earn bonus queries.

💡 Tip: You can like your own review to make it appear in your personal dashboard for easier tracking of future likes.

No — your remaining query balance can never go below zero. If your balance reaches zero, you will not be able to perform any searches or analyses that require queries — including Google sentiment analysis, Amazon product searches, writing reviews, or viewing the Review Pool. To continue using these features, you will need to purchase additional queries.

We currently use Amazon.com because it provides the broadest product coverage and global relevance. Support for other Amazon regions may be added based on demand.

Yes. Please use our contact form to submit your request. We aim to process all manual deletion requests within 14 days.